RapidOSS is typically used to provide web based access to events and service status information from management tools such as EMC Smarts and IBM Netcool. However RapidOSS really shines when data from multiple sources gets integrated to provide a consistent, unified, easy to use web interface for all relevant information without the hassle of single signon systems, clients conflicts and having to train users to use different user interfaces of each tool.
In IT operations management, access to data from configuration/change management, and ticketing systems along with events from monitoring systems is often needed. RapidOSS is a great fit to bring all the relevant information to the interested users.
To demonstrate this concept I've added integration with a configuration/change management system (CMS) in our live demo. In this example, users will be able to see the configuration change history of the devices by executing a tool from the right click menu in context. The configuration history data (we've created some mock data) is stored in a relational database. read more »
