Handling of the planned/unplanned maintenance of IT infrastructure is an essential event management activity, yet it seems to be an after thought in most tools. The accuracy of the information presented to users is essential. Users need to know what it truly a problem that requires immediate action and what is not. read more »
event enrichment
Event Management in IT Operations. The Journey of RapidOSS v3
Posted December 6th, 2008 by berkay in
IT infrastructure needs to be managed holistically. Its a given. How do we do that? It's been a painful
journey.
First there was the “frameworks” (Tivoli/CA). The idea of building all management tools on a common
framework so that they would all be integrated, have common user interface, etc. was very appealing. But the execution did not match the promise.
A single framework to manage the entire IT infrastructure turned up to be a pipe dream. Too costly, too difficult and too painful to buy, implement, and maintain. After spending hundreds (millions?) of thousands of dollars, many IT organizations abandoned the framework projects or significantly scaled them down. Most people who worked on framework implementation projects can still feel the bad taste left in their mouth. read more »
Event management patterns: Information at your finger tips :)
Posted November 14th, 2006 by iFountain in
Why is the purpose of "integration"? Improving operational efficiencies is one reason. It does not make sense for operations folks to hunt down information about a problem in different systems. They need to be able to access the data seamlessly as they go through their processes instead of thinking about where they find which data, deal with the hassle of working with different products. Information needs to be at their finger tips so to speak...
I had written a post about a typical support process to aid in future discussions on integration, it may help setting the stage here as well. “Event views” are very common front ends for operations folks. Consolidating events into a single locations and providing view to the users have been the most commonly seen approach to provide the information necessary for operations in the operations centers.
There are handful of widely used patterns we see in the user interfaces when implementing the approach stated above: read more »
