In the last couple of posts, I've talked about a scenario and some concepts to lay out the framework to discuss the integrations between tools used for different management disciplines.
I should note that I don't intend to talk about the integration between specific management tools (though I may use specific tools as examples), rather, I'll attempt to analyze integration requirements between tools used in different management disciplines. Although tools from different vendors each may have their differences, we should be able to talk about the functional areas in more generic terms, hence I hope that the discussion will be useful for a broader audience.
In this post, I'll start going through the process flow described in our scenario and focus on the integration between the event management and the trouble ticketing systems which is probably the most common integration implemented in the field. read more »
