Can we have a single unified model to describe all IT "assets", everything IT cares about? The idea is certainly appealing, and excites any IT management geek, this one included. Cote has a post where he articulates the advantages of having one standard model to model everything in IT and argues one of the big 4 open sourcing their CMDB solution may be the fastest way to get there. Can this happen? Stranger things did happen but I'd put likelyhood of this one as very low. It would certainly shake things up if a major CMDB became open source and if (this is a big if as well) the model used by it gained traction. One can only hope, not much more we can do. read more »
itil
ITIL and ITSM still matter in a world with external providers
Posted November 3rd, 2007 by berkay in
John Willis asks whether ITIL still matter in the world of Amazon and Google (what I had referred as "best in class infrastructure providers"). ITIL skepticism is not new; there has been skeptics since the beginning for variety of reasons; some more valid than others. John is raising the issue from a different perspective. He stipulates that ITIL may not be required if majority of the services are provided by external giant service providers. read more »
Step 1: Integrating the event management and the ticketing systems
Posted October 4th, 2006 by iFountain in
In the last couple of posts, I've talked about a scenario and some concepts to lay out the framework to discuss the integrations between tools used for different management disciplines.
I should note that I don't intend to talk about the integration between specific management tools (though I may use specific tools as examples), rather, I'll attempt to analyze integration requirements between tools used in different management disciplines. Although tools from different vendors each may have their differences, we should be able to talk about the functional areas in more generic terms, hence I hope that the discussion will be useful for a broader audience.
In this post, I'll start going through the process flow described in our scenario and focus on the integration between the event management and the trouble ticketing systems which is probably the most common integration implemented in the field. read more »
