ITSM

Can we have a single unified model to describe all IT "assets", everything IT cares about? The idea is certainly appealing, and excites any IT management geek, this one included. Cote has a post where he articulates the advantages of having one standard model to model everything in IT and argues one of the big 4 open sourcing their CMDB solution may be the fastest way to get there. Can this happen? Stranger things did happen but I'd put likelyhood of this one as very low. It would certainly shake things up if a major CMDB became open source and if (this is a big if as well) the model used by it gained traction. One can only hope, not much more we can do.  read more »

I'm excited to announce that iFountain has decided to go down the road not so less traveled and embrace the open source model. Being open has always been in our DNA, and we've agreed that embracing the open source model is the best manifestation of this objective.

As part of being open and transparent, I'll try to journal the road to open source for us. We'll try to get this done right. No doubt that it would not be difficult to post all the source code somewhere, stick on the GPL license, make a press release and declare the mission accomplished. But outcome of that alone would be no good for anyone. It takes more than declaring a license to turn closed source products into useful open source projects. Based on lessons learned from other projects, here is what we intend to do:

Open development infrastructure  read more »

John Willis asks whether ITIL still matter in the world of Amazon and Google (what I had referred as "best in class infrastructure providers"). ITIL skepticism is not new; there has been skeptics since the beginning for variety of reasons; some more valid than others. John is raising the issue from a different perspective. He stipulates that ITIL may not be required if majority of the services are provided by external giant service providers.  read more »