Alarm notification and problem resolution
RapidInformer facilitates automation of alarm notification and problem resolution processes, improves efficiency of the IT processes and delivers tangible improvements quickly. When an exception is detected by the monitoring tools such as EMC/Smarts, IBM Netcool, HP Network Node Manager, etc., the information needs to be forwarded to the right people quickly to minimize the problem resolution times. IT operations people as well as service managers may need to be informed quickly to mobilize the right people to resolve the problem.
Almost all of the monitoring tools that are in use today do provide basic notification mechanism such as email or paging, and enterprises often use in-house developed notification solutions.
RapidInformer is a ready-to-use interactive notification management solution with robust integration facilities and simple API to consolidate alarms from different management and monitoring solutions and provide the information to the users in their preferred delivery medium. RapidInformer empowers users to decide which notifications to receive, when and how to receive it. The notification sender does not need to know what the best method to reach the recipients as RapidInformer allows individuals to take control of the delivery medium.
RapidInformer supports bidirectional communications between people and the applications. User can not only receive notifications but also take appropriate actions directly from the medium they receive the messages.
RapidInformer also improves collaboration among all stakeholders. Users can reach each other through RapidInformer without having to know how to reach a person. Asynchronous communications nature of RapidInformer allow scaling of communications and improve productivity by eliminating the burden of informing multiple people one by one.
IT Service Management processes and workflow
Today’s organizations have an increasing number of distributed services, including disparate systems and staff. Real-time bidirectional communications among all stakeholders and timely access to information is crucial to maximize operational responsiveness and informed decision making.The effectiveness of IT service management (ITIL) processes such as Incident, Service, Support, Change and Configuration management highly dependent on communications. Traditional communication channels, email and phone are often not sufficient to automate business processes.
RapidInformer empowers the users to stay connected, notified for significant events, communicate with others as needed and take appropriate actions directly from the RapidInformer web interface, preferred IM client or mobile phone. RapidInformer resolves the friction introduced by requiring operational personnel to follow processes, by lifting the weight of the processes and making it as effortless as possible to participate.
Notification Management System for the Enterprise
RapidInformer provides robust integration facilities through its' connectors and the simple web API . Sending messages from any application or a script is as easy as writing to a log file. Application/script developers no longer have to add notification (email, paging, SMS, etc.) capabilities, maintain user information and preferences for each application. Using RapidInformer as the notification service for all enterprise applications enables application developers to reach their users wherever they may be.
In addition to the simple web API that can be used to send messages to RapidInformer easily; RapidInformer provides “connectors” to monitor log files, query databases etc. continuously and create messages in RapidInformer.
