RapidOSS enables users to access to information from disparate systems (monitoring tools, help desk systems, change control systems, etc.) from a single, consistent user interface, that is aligned with business process and exposes only the necessary functionality.
Operational support systems consist of number of different tools. As a response to demands by the business users, most of the tools do provide a web based interface to users. Early dashboard and portal implementations have focused on providing access to operational support systems through the interfaces provided by each of the tools stiched together through a single sign-on mechanism.
Business users demand to access the information that is aligned with their processes and not organized based on the underlying tools. RapidOSS uses the presentation layer integration approach and does not require lengthy and often problematic back end integration among the involved tools.
