Ajax

In a previous post, I discussed different management systems integration types: data layer integration, functional integration, event integration and presentation layer integration.

Problem:
You have number of different management tools for different management disciplines (fault mgmt, configuration & change mgmt, service desk, etc.), and technologies (Unix, Windows, LAN, WAN, Applications, etc.). Yet services you provide span multiple technologies and platforms, and you need to provide information to internal/external customers about the services they use. We'll consider can think about the scenario described in this post to understand what type of information you may need to provide to your users.  read more »

When learning about new products, I often find myself trying to understand what problem the product is trying to solve and often without much success. It is crucial for vendors to express this clearly, yet it's not so easy. We sometimes get lost talking the jargon, the features, etc. and forget about the fundamental question. What is this product good for?

So I remind myself not to loose track of where we (iFountain) have started. RapidOSS is a direct result of number of problems we have run into repeatedly in the field. It's our attempt to have a repeatable solution to common problems that are typically solved as ad-hoc custom projects or by forcing product to perform “unnatural acts”.

So in this series of posts. I'll discuss the problems we have encountered in the field. The problems we are trying to solve with RapidOSS.

Problem: The client is broken  read more »