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Can you access your management tools from your favorite IM client? Now you can!

Posted January 18th, 2008 by berkay
in
  • EMC Smarts
  • event management
  • ITManagement
  • ITManagementTools
  • Netcool
  • notification
  • RapidInformer
  • Smarts

OK I admit that only a few people would use the words "IT management" and "cool" at the same sentence, but here I go! You can now work with your managements systems from your IM client. The latest release of RapidInformer now supports AOL IM, Google Talk, Jabber and IBM Sametime. You no longer have to be glued to the glass to stay informed or have a console running to interact with your management systems. Via the bidirectional IM interface, notification come to where you are and you can execute commands directly from your IM client or email. "ESM via IM" so to speak.

Let's review what this thing can do:

Notifications: Notifications can be send via email, SMS, instant messaging, or any system that has an API or command line interface. Not much new here other than Sametime support, moving right along.  read more »

Current state of the notification systems in the enterprise

Posted August 22nd, 2007 by berkay
in
  • alarms
  • messaging
  • notification
  • RapidInformer

Enterprise applications often need to “push” information to the users. The purpose of the push is typically to inform users in a more timely manner without waiting the users to pull the information down themselves, by using the application itself.

Email is by far the most common notification method. Applications are typically capable of sending
email notifications from the application itself but when other notification methods such as pagers, etc. are needed, 3rd party software and hardware solutions are utilized.

Sending an email or a page from an application is easy enough technically in isolation, but there are
significant challenges when thinking in the enterprise context:  read more »

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