Webtop

Netcool is one of the most popular (if not the most) manager of managers in the market, and it has been for quite some time. I still remember the first time I started using it 8 years ago. I was hooked at once. I could not believe how much better than Unicenter and TEC it was.

Through the years, number of different products were released to provide web based access to Netcool as it was a common requirement in the marketplace, but they did not live up to the quality of the core Netcool (Omnibus) product. Some customers (and consultants) became Webtop gurus, making the best of it, others rolled out their own solutions, almost everyone hoping a better version would come along “soon”.  read more »

When learning about new products, I often find myself trying to understand what problem the product is trying to solve and often without much success. It is crucial for vendors to express this clearly, yet it's not so easy. We sometimes get lost talking the jargon, the features, etc. and forget about the fundamental question. What is this product good for?

Hence, I remind myself not too loose track of where we (iFountain) have started. RapidInsight is a direct result of number of problems we have run into repeatedly in the field. It's our attempt to have a repeatable solution to common problems that are typically solved as ad-hoc custom projects or by forcing product to perform “unnatural acts”.

So in this series of posts. I'll discuss the problems we have encountered in the field. The problems we are trying to solve with RapidInsight.

Problem: The client is broken  read more »